Chris Kourcklas cryo topworks

Sales Manager Gains New Perspective During Job Shadowing

Sally Turner CylTec Articles

Chris Kourcklas, Cyl-Tec’s Southeast U.S. & New York City Regional Sales Manager, recently completed a full week of training at our main office / production facility in Aurora IL.

Because our sales managers work primarily from their respective national regions, this training program was designed specifically for them to build relationships with employees who work at the corporate facility and to develop a deeper understanding of the day-to-day operation of Cyl-Tec.

During Chris’s visit, he met with various Cyl-Tec departments, such as, customer service, shipping, production, engineering, inside sales, finance, and marketing.

“My week there was really fantastic,” said Chris. “Now, I have more personal connections with many of them.”

“For example, a lot of my job is working with the customer service department. It can get very intense for them with answering phones, writing quotes, changing orders, shipping, keeping inventory, and handling problems. They work very hard at their jobs.”

“Because I was able to see firsthand how they operate, it changed my perspective. Now I have a much greater appreciation of how they keep our business operating more smoothly and how they keep our customers happy. They dealt with a lot more than I realized.”

“I was especially glad to have some time with those guys – taking them out to lunch and getting to know them on a personal level.”

Learning from the Best

Chris also spent a couple days at the production plant working side-by-side with our skilled technicians who produce Cyl-Tec’s high pressure cylinder and cryogenic vessel product lines.

“I job shadowed several workers at different stations within the plant and got to work with the best of the best!” said Chris.

“Some of the stations I assisted in were cylinder neck ring installation, acetylene prep, stamping, valving, shipping, painting, fill lines, polishing, cryogenic repair, and bev carb plumbing. I discovered that our production workers are highly skilled and very versatile – being able to work at other stations whenever needed.”

Chris continued, “One of my tasks during my time at the cryogenic facility was to build a bev carb tank topworks from scratch. After watching one of our technicians assemble a tank as an example, it was then my turn. Yeah, sure… I thought. He made it look so easy!”

A New Perspective

Chris is the second regional sales manager who has gone through the training program this year.

This team-building experience not only gave him a new perspective of Cyl-Tec’s day-to-day operation, but it also helped him develop a deeper understanding and appreciation of the skills needed to manage and run the production plant.

That added awareness and firsthand knowledge are now an integral part of Chris’s sales skill set. And, will undoubtedly provide more valuable service and expertise as he takes care of Cyl-Tec customers.

More Articles

Sales Manager Gains New Perspective During Job Shadowing

Sales Manager Gains New Perspective During Job Shadowing

Chris Kourcklas, Cyl-Tec's Southeast U.S. & New York City Regional Sales Manager, recently completed a full week of training at...
Read More
Cyl-Tec Hits a New Milestone – Our 30-year Anniversary!

Cyl-Tec Hits a New Milestone – Our 30-year Anniversary!

hen people think of “legacy,” they commonly see it through the lens of family heritage, teamwork, overcoming adversity, steadfast support,...
Read More
Sales Manager Discovers the Art of Building Gas Cylinders & Cryogenic Vessels

Sales Manager Discovers the Art of Building Gas Cylinders & Cryogenic Vessels

irill Zelin, our sales manager for the Northeast U.S. and Canada, has been seeing his job through new eyes recently....
Read More
Valves – The Overlooked Component of a Cylinder

Valves – The Overlooked Component of a Cylinder

Making advancements in valve technology with RPVs alves are one of the most purchased components in the gas industry, AND...
Read More
Welcome, James Murphy, Regional Sales Manager – W/SW

Welcome, James Murphy, Regional Sales Manager – W/SW

West & Southwest U.S. & Canada Regional Manager yl-Tec is pleased to announce James (Jim) Murphy has accepted the position...
Read More
Fully Assembled Cradles & Pallet Manifolds – A New Service at Cyl-Tec

Fully Assembled Cradles & Pallet Manifolds – A New Service at Cyl-Tec

Fully assembled, installed, and 100% leak-tested e recently introduced a brand new service at Cyl-Tec — fully assembled cradles, gas...
Read More
Bev Carb Systems Training 101

Bev Carb Systems Training 101

Learning from the Experts ver 20 people traveled across North America to attend the one-day Bev Carb training seminar on...
Read More
Welcome, Kirill Zelin, Regional Sales Manager – NE/Central

Welcome, Kirill Zelin, Regional Sales Manager – NE/Central

Northeast & Central U.S. & Canada Regional Manager yl-Tec welcomes Kirill Zelin as our new Regional Sales Manager for the...
Read More
Cyl-Tec welcomes Chris Kourcklas, Regional Sales Manager – SE

Cyl-Tec welcomes Chris Kourcklas, Regional Sales Manager – SE

Southeast U.S. Regional Manager yl-Tec is pleased to announce that Chris Kourcklas has accepted the position of Regional Sales Manager,...
Read More
Assembly Line Improvement – Cylinder Stamping Machine

Assembly Line Improvement – Cylinder Stamping Machine

Stamping for High Pressure Steel Cylinders e are always looking for ways to make our plant operations more efficient. Our...
Read More